FAQ's

Please don't hesitate to contact us with a question, however before you do, you might find your answer below.

Q: Do you treat patients on the NHS or only privately?

A: We regret that since the introduction of the government's new contract for dentists, we decided, most reluctantly, that we would no longer be able to work within the NHS. We have both served the health service for over 20 years and it is with significant regret that we took this decision. We truly believe that we could no longer provide the level of preventative dental care under the new contract, that we had in the past, and that we should be offering you, our patients in the future. We do our utmost to continue to offer excellent care privately, at good value for money

Please click here for details of the private Denplan dental health plan we now offer.

Q: Do you take on new patients?

A: We occasionally have spare capacity to take on new patients on a private basis, please call us to express your interest. If you are trying to find an NHS dentist locally, we have been advised by East Devon Primary Care Trust (PCT) that it is best to call NHS Direct on 0845 4647.

Q: What hours do you work?

A: See our contact details for opening hours.

Q: Do you undertake teeth whitening and if so, how much is it?

A: We offer teeth whitening which can be very effective and help people feel more confident and happy about their smile. We are able to use treatments which can be far more effective than that which you can purchase 'over the counter'. Please ask us for details.

Q: Can I park near the practice?

A: There is some limited parking along Bicton Place but it is often easier to park along Rolle Street or in one of Exmouth's main car parks, then it is simply a short walk up Rolle Street and turn right into Bicton Place just before Trinity Church.

Q: How long do I have to wait for an appointment?

A: Waiting time varies but generally we should be able to see you within one month. Our Denplan healthcare plan ensures that you can be seen regularly every 6 months for a thorough check up and scale and polish - this is ideal for catching any potential problems in good time. If you have an emergency, you should be seen the same day.

Q: Do you have disabled facilities?

A: There is disabled access into the practice and all the surgeries but we are happy to try to accommodate any additional concerns you might have. Please contact us to discuss your individual needs.

Q: If I have a complaint, what should I do?

A: If you have a complaint we will do everything we can to try to resolve the matter. We promise to acknowledge your complaint within three working days of receiving it. The matter will then be investigated internally and we will try our best to give you a response within 10 working days. If you are a Denplan patient there is the facility for independent arbitration to try to resolve any problems.